Online Purchase Policy

Despite our efforts to offer you quality products, it’s possible that one of our products may not meet your expectations. If you are not satisfied with an online purchase at the time of receipt, return it to Original Bond for any exchange or refund. This policy is valid only for purchases made on our website.

Exchange

You have a period of 30 days following your online purchase to return a product and request its exchange. The product must be clean and in good condition. Upon receipt of the returned product, we will review the product and contact you to provide you with a replacement. For all other requests to replace an Original Bond product, please write to servicesclient@bondpet.com and tell us the reasons for your exchange request. Proof of purchase is required. Original bond retains the right to accept or refuse any exchange.

Refund

We will process your refund as soon as possible. You have a period of 30 days following your online purchase to return a product and ask for a full refund. After receiving the returned product (s), we will refund the purchase price of your order. If you return only part of the original order, Original Bond will only refund the purchase price of the returned product. The refund will be processed according to the method of payment used during your initial order.

Transport

To repair, exchange or obtain a refund of an Original Bond product, simply send it to us at the following address: 206-164 Cowie Street, Granby, QC, Canada J2G 3V3. The processing time of all requests is four weeks, but may be longer at certain times due to the number of requests to be processed and delivery times.

Shipping costs for returned products will be entirely your responsibility including national and international shipping costs. We do not accept COD shipments or courier deliveries. Original Bond declines any responsibility in case of loss or damage of a product resulting from its delivery during a return, exchange or refund.

To avoid unnecessary delivery delays, clearly write “Return of Canadian Goods” on the package. In addition, Original Bond recommends to its customers to return a product by a delivery service whose product is provided by it. Please take care to wash or clean the product before returning it to us.

Original Bond is not responsible for any late delivery for products shipped to destinations in Canada or outside the country. Some states have export or import requirements that may prohibit or restrict our products. Please check the current legislation of your country for more details.

Shipments of orders are made on business days from Monday to Friday.

If you have any questions or need assistance, please contact Original Bond Customer Service by email at servicesclient@bondpet.com